I lost my authenticator app. How do I sign in?

1 min readUpdated 2 Nov 2026

Short answer

Use one of your backup codes instead of an app code. Each backup code works once. Then set up two-step sign-in again with your new phone.

Sign in with a backup code

When Studio asks for a code, choose Use a backup code and enter one of the backup codes you saved when you turned on two-step sign-in. Each code works only once.

Set it up again

Once you’re in, open Settings › Sign-in and security, turn two-step sign-in off, and turn it on again with your new phone. Save the new backup codes.

Lost your phone and your backup codes?

Contact support at [email protected]. We’ll help you get back into your account.

Still need help?

Email us at [email protected] and tell us what you were trying to do.

Tip: in Studio, open your account menu and click VERSION to copy it into your email. It helps us find the answer faster.

Email us