Uploads and file formats
What you can upload, why some files need preparing, and storage.
- What files can I upload?Videos: MP4 with H.264 video and AAC or MP3 sound, or no sound. Sound: AAC (.m4a, .aac) or MP3. Pictures: JPEG or PNG.
- My file isn’t accepted. What now?Prepare it with LiveGoLive Desktop. It’s free, runs on your own computer, and makes a copy that meets each platform’s rules. iPhone videos are usually H.265 (HEVC) and need this step.
- Does LiveGoLive change my video’s quality?No. Your video is sent as it is, without re-encoding. Only the sound is converted once, to AAC, so every platform accepts it.
- Why does Studio say my keyframes are too far apart?Platforms work best with a keyframe about every 2 seconds, and YouTube allows at most 4. Studio still lets you upload the file; LiveGoLive Desktop can fix it.
- Can I stream a still picture?Yes. Upload a JPEG or PNG, add it to a stream’s playlist, and choose how long it shows. The picture is shown whole, centred on a 16:9 frame.
- How much storage do I get, and what if it’s full?The Free plan includes 10 GB of storage, and every paid stream includes 100 GB. When it’s full, delete media you no longer need, or upgrade in Billing.
Still need help?
Email us at [email protected] and tell us what you were trying to do.
Tip: in Studio, open your account menu and click VERSION to copy it into your email. It helps us find the answer faster.