Terms of Service

The terms that govern your use of LiveGoLive's streaming services.

Effective date: July 15, 2026

1. Agreement to These Terms

These Terms of Service (the “Terms”) are a binding agreement between Panda Learning Labs LLC, doing business as LiveGoLive (“LiveGoLive,” “we,” “us,” or “our”), and the person or entity accessing or using our websites, applications, cloud media storage, transcoding, scheduling, streaming, and related services (collectively, the “Services”).

By creating an account, clicking to accept these Terms, purchasing a subscription, or accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services for an organization, you represent that you have authority to bind that organization. In that case, “you” includes the organization and its authorized users.

2. Eligibility and Accounts

You must be at least 18 years old—or the age of legal majority where you live—and legally capable of entering a binding contract. The Services are not intended for children under 13.

You must provide accurate, current, and complete account information and keep it updated. You are responsible for:

  • safeguarding your login credentials, connected-account authorizations, stream keys, and devices;
  • controlling access by your team members and other authorized users;
  • all activity occurring through your account, except to the extent caused by our breach of these Terms; and
  • promptly notifying [email protected] of suspected unauthorized access.

You may not share an individual login except as expressly permitted by your plan. We may require additional verification, refuse registration, or suspend an account to prevent fraud, abuse, security risks, or legal violations.

3. The Services

LiveGoLive provides cloud tools that allow you to upload and organize media, create playlists, schedule or loop content, and transmit live streams to YouTube, Twitch, Kick, and compatible RTMP or SRT destinations you select. Available resolutions, frame rates, storage, bandwidth, destinations, concurrent streams, automation features, and other limits depend on your plan and the then-current service description.

You understand that LiveGoLive provides transmission and workflow infrastructure. Unless expressly stated in a separate written agreement:

  • we do not provide or control your audience, destination channel, monetization, advertisements, viewer relationship, or third-party platform account;
  • we do not guarantee uninterrupted streaming, viewer counts, revenue, discovery, archive creation, or acceptance by a destination platform;
  • streaming quality depends on source media, selected settings, destination-platform limits, networks, third-party systems, and other factors outside our control; and
  • automatic reconnection, broadcast rotation, transcoding, scheduling, and similar features are designed to improve reliability but do not create an uptime guarantee or service-level agreement.

We may add, change, limit, or discontinue features. We will provide reasonable notice before a material reduction to a paid Service where practicable. Beta, preview, trial, and early-access features may be incomplete, changed, or discontinued at any time and are provided without a service-level commitment.

4. Plans, Trials, Billing, and Taxes

4.1 Paid Subscriptions

Prices, billing intervals, plan limits, and included features are shown at checkout or on our pricing page. Unless otherwise stated, fees are quoted in US dollars and exclude applicable taxes.

Paid subscriptions renew automatically for successive periods of the same length unless you cancel before the renewal date. You authorize LiveGoLive and its payment processor to charge the payment method on file for subscription fees, usage charges, add-ons, taxes, and other amounts disclosed at purchase. If a payment fails, we may retry the charge, request another payment method, limit features, suspend streaming, or terminate the affected subscription.

We may change prices prospectively. For an existing subscription, we will provide notice of a price increase before it applies, and the new price will take effect at the next renewal identified in the notice, subject to applicable law. If you do not agree, you must cancel before that renewal.

4.2 Trials and Promotions

If a trial requires a payment method, the checkout flow will disclose the trial length, the paid plan and price that apply afterward, and when the first charge will occur. Unless you cancel before the trial ends, the subscription will automatically convert to the disclosed paid plan and we will charge your payment method. Eligibility may be limited to new customers, one trial per person or organization, and other disclosed conditions. We may revoke a trial or promotion in cases of fraud or abuse.

4.3 Cancellation

You may cancel at any time in Studio at studio.livegolive.com/billing or by contacting [email protected]. Cancellation stops future renewals but does not ordinarily provide a refund for the current billing period. Unless your account is suspended or terminated for cause, paid access continues until the end of the current period.

Deleting uploaded media or disconnecting a destination does not by itself cancel a subscription. Canceling a subscription does not by itself delete your account or content.

4.4 Refunds

Except where required by law or expressly stated in a written refund guarantee presented at purchase, fees are non-refundable and we do not provide credits or prorated refunds for unused time, downgrades, unused storage, destination-platform failures, or customer configuration errors. We may issue a credit or refund at our discretion; doing so once does not obligate us to do so again.

4.5 Taxes and Chargebacks

You are responsible for applicable sales, use, value-added, withholding, or similar taxes, except taxes based on our net income. If an exemption applies, you must provide valid documentation. Before initiating a chargeback, contact [email protected] so we can investigate. We may suspend an account associated with an unpaid or reversed charge while the dispute is resolved.

5. Your Content and Permissions

“Customer Content” means media, files, metadata, messages, branding, stream configurations, and other material you upload, submit, create, transmit, or make available through the Services.

As between you and LiveGoLive, you retain ownership of Customer Content. You grant LiveGoLive and its service providers a limited, non-exclusive, worldwide, royalty-free license to host, cache, copy, store, transcode, format, reproduce, transmit, display within your account, and otherwise process Customer Content only as reasonably necessary to:

  • provide, secure, maintain, and support the Services;
  • transmit content to the destinations you select;
  • prevent or address technical, security, abuse, or legal issues; and
  • comply with law and enforce these Terms.

This license ends when Customer Content is deleted from our active systems, except for temporary backup copies and material we must retain for legal reasons. It does not give us the right to sell your content or use it in advertising without separate permission.

You represent and warrant that:

  • you own Customer Content or have all rights, licenses, releases, and permissions needed for LiveGoLive and each selected destination to process, transmit, display, and make it available;
  • Customer Content and its use do not infringe copyright, trademark, privacy, publicity, contractual, confidentiality, music, performance, or other rights;
  • you have obtained valid consent from people appearing in or contributing to Customer Content where required;
  • you will comply with advertising, sponsorship, contest, consumer-protection, accessibility, and disclosure rules applicable to your streams; and
  • Customer Content and your use of the Services comply with these Terms and all applicable laws.

LiveGoLive does not pre-clear content or obtain music, image, talent, union, venue, broadcast, or other licenses for you.

6. Connected Platforms and User-Directed Actions

The Services interoperate with third-party platforms that LiveGoLive does not own or control. You authorize us to use the permissions, tokens, stream keys, endpoints, and settings you provide to perform the actions you select, which may include creating, configuring, scheduling, starting, rotating, updating, or stopping broadcasts.

You are responsible for maintaining each destination account and complying with its terms, policies, technical limits, community standards, monetization rules, and intellectual-property procedures. A destination may reject, interrupt, remove, demonetize, restrict, or terminate a stream or account independently of LiveGoLive. We are not responsible for third-party changes, outages, enforcement decisions, data loss, or acts or omissions.

LiveGoLive is not sponsored, endorsed, or operated by YouTube, Google, Twitch, Kick, or another destination unless expressly stated.

YouTube

LiveGoLive uses YouTube API Services. By using YouTube-connected features, you agree to be bound by the YouTube Terms of Service, the YouTube Community Guidelines, and other applicable YouTube and Google policies. Our collection and use of YouTube API Data is described in the LiveGoLive Privacy Policy. Google’s privacy practices are described in the Google Privacy Policy.

You remain in control of user-directed YouTube actions. You may disconnect YouTube in Studio, under your stream’s destination settings, or revoke authorization through Google Security Settings.

7. Acceptable Use

You may not use the Services to upload, store, schedule, transmit, promote, or facilitate content or activity that:

  • violates applicable law, regulation, court order, sanctions, or the rules of a selected destination;
  • sexually exploits or endangers a child, contains child sexual abuse material, or solicits inappropriate contact with a minor;
  • infringes or misappropriates intellectual-property, privacy, publicity, confidentiality, or other rights;
  • is unlawful, fraudulent, defamatory, threatening, harassing, hateful, or incites violence or discrimination against a protected group;
  • includes non-consensual intimate imagery, unlawful sexually explicit material, or content that facilitates human trafficking or exploitation;
  • promotes terrorism or violent extremist activity;
  • facilitates illegal gambling, illegal goods or services, scams, phishing, spam, or deceptive commercial practices;
  • contains malware, malicious code, credential theft, or material intended to damage or gain unauthorized access to systems or data;
  • impersonates another person or organization or materially misrepresents affiliation, source, authorization, or authenticity; or
  • creates a material risk of harm to LiveGoLive, the Services, other users, destinations, or the public.

You also may not:

  • probe, scan, or test vulnerabilities except through an authorized security program;
  • bypass usage, storage, concurrency, geographic, account, or technical restrictions;
  • interfere with, overload, disrupt, or degrade the Services;
  • access another account or collect information about others without authorization;
  • reverse engineer or attempt to extract source code except where the restriction is prohibited by law;
  • use bots, scrapers, or automated means to access the Services except through an interface we expressly authorize;
  • resell, sublicense, or provide the Services as a service bureau without our written permission;
  • use the Services to build or train a materially competing product by extracting non-public features, data, or content; or
  • create multiple accounts to evade suspension, billing, trial, or plan limits.

We may investigate suspected violations and remove or disable content, destinations, streams, or accounts. We may consider context, severity, recurrence, legal requirements, platform notices, and risk. We are not obligated to monitor all Customer Content.

We respect intellectual-property rights and may suspend or terminate repeat infringers in appropriate circumstances.

If you believe material processed through the Services infringes your copyright, send a notice to our designated copyright contact containing:

  1. your physical or electronic signature;
  2. identification of the copyrighted work;
  3. identification and location of the allegedly infringing material sufficient for us to find it;
  4. your name, address, telephone number, and email address;
  5. a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or law; and
  6. a statement, under penalty of perjury, that the notice is accurate and you are the owner or authorized to act for the owner.

LiveGoLive’s designated agent is registered with the DMCA Designated Agent Directory of the United States Copyright Office. Send notices to:

Copyright Agent — Panda Learning Labs LLC
Email: [email protected]
Postal address: available on written request to [email protected]

If material you posted was removed in response to a copyright notice and you believe the removal was a mistake or misidentification, you may send a counter-notice to the same contact containing: your physical or electronic signature; identification of the removed material and its prior location; a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification; your name, address, and telephone number; and your consent to the jurisdiction of the federal district court for your address (or, if outside the United States, a judicial district in which LiveGoLive may be found) and to accepting service of process from the person who filed the original notice. We may restore the material as permitted by law unless the original claimant timely informs us that it has filed a court action.

9. Storage, Deletion, and Backups

Your plan may include storage limits. We may reject uploads, stop transcoding or streaming, or require deletion or an upgrade if you exceed those limits. You are responsible for retaining independent originals and backups of Customer Content. The Services are not an archival or backup service.

When you delete Customer Content or close an account, deletion from active systems may not be immediate. Limited copies may remain temporarily in backups or where retention is required for security, fraud prevention, dispute resolution, or legal compliance, as described in our Privacy Policy.

Before canceling or closing an account, export any Customer Content you wish to keep. After the applicable deletion period, content may be permanently unrecoverable.

10. Our Intellectual Property

The Services, including our software, interfaces, designs, documentation, trademarks, logos, and content other than Customer Content, are owned by LiveGoLive or its licensors and protected by intellectual-property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your subscription for your internal personal or business purposes.

No rights are granted except as expressly stated. You may not use LiveGoLive names, marks, or branding without prior written permission.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation, provided we do not publicly identify you as the source without permission.

11. Suspension and Termination

You may stop using the Services and may cancel or close your account as described in Section 4.

We may limit, suspend, or terminate access, stop a stream, disable a destination, or remove content if we reasonably believe:

  • you breached these Terms or another applicable policy;
  • payment is overdue or reversed;
  • your activity creates a security, legal, operational, or reputational risk;
  • action is required by law, a court, a regulator, or a destination platform;
  • your account is fraudulent, abusive, or inactive under a published retention policy; or
  • continued provision is no longer commercially or technically feasible.

When practicable, we will provide notice and an opportunity to cure. We may act immediately for serious or repeated violations, emergencies, security threats, illegal content, child-safety issues, fraud, or risks to other users or platforms.

Upon termination, your right to use the Services ends. Sections that by their nature should survive will survive, including payment obligations, ownership, content representations, disclaimers, liability limits, indemnity, disputes, and general terms.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LIVEGOLIVE DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS; THAT CONTENT WILL BE PRESERVED OR SUCCESSFULLY TRANSMITTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. WE DO NOT WARRANT THE CONDUCT, AVAILABILITY, CONTINUITY, POLICIES, OR DECISIONS OF ANY THIRD-PARTY PLATFORM.

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIVEGOLIVE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, CONTENT, AUDIENCE, MONETIZATION, OR USE, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF LIVEGOLIVE AND THOSE PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID LIVEGOLIVE FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100.

These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited, which may include liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or violation of mandatory consumer law.

14. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless LiveGoLive and its affiliates, officers, directors, employees, agents, licensors, and service providers from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable legal fees arising from or related to:

  • Customer Content;
  • your use of the Services;
  • your breach of these Terms;
  • your violation of law or a third-party platform’s rules; or
  • your infringement or violation of another person’s rights.

We will provide reasonable notice of a covered claim and cooperation at your expense. You may not settle a claim in a manner that admits fault by, imposes obligations on, or restricts LiveGoLive without our prior written consent. We may control the defense where our interests could be adversely affected.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. Exclusive jurisdiction over disputes lies with the state and federal courts located in California, and you and LiveGoLive consent to their jurisdiction and venue, except where mandatory consumer law provides otherwise.

Before filing a claim, each party agrees to send written notice describing the dispute and requested resolution and to attempt in good faith to resolve it for at least 30 days. Notices to LiveGoLive must be sent to [email protected] (a postal address for formal service is available on written request to the same address).

16. Changes to These Terms

We may update these Terms to reflect changes in the Services, law, security needs, or business practices. We will post the revised Terms and update the effective date. For a material change, we will provide reasonable advance notice by email, in-product notice, or another appropriate method, except where immediate changes are required by law or to address an urgent security or abuse risk.

If you do not agree to revised Terms, you must stop using the Services and cancel before they take effect. Continued use after the effective date constitutes acceptance where permitted by law. If law requires affirmative consent, we will request it.

17. General Terms

  • Notices. We may send notices to the email associated with your account, through the Services, or by posting them on our website. You must keep your contact information current.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations.
  • Independent parties. These Terms do not create a partnership, joint venture, agency, fiduciary, franchise, or employment relationship.
  • No third-party beneficiaries. Except as expressly stated, these Terms do not create rights for third parties.
  • Waiver. Failure to enforce a provision is not a waiver.
  • Severability. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder will continue in effect.
  • Order of precedence. If a signed order form or enterprise agreement conflicts with these Terms, the signed agreement controls for that conflict.
  • Entire agreement. These Terms, the Privacy Policy, plan terms presented at purchase, and any signed order form constitute the entire agreement concerning the Services and supersede prior or contemporaneous understandings on that subject.

18. Contact

Panda Learning Labs LLC (doing business as LiveGoLive)
General and support: [email protected]
Billing: [email protected]
Legal notices: [email protected]
Copyright notices: [email protected]