What if a payment doesn’t go through?
Short answer
We let you know and try again. Running streams keep going for a short time; after that, new streams can’t start and running ones pause a few days later. Your media and settings stay safe.
What happens
- We let you know and try the payment again.
- Running streams keep going for a short time.
- After that, new streams can’t start, and running streams pause a few days later.
Your media and settings stay safe the whole time.
How to fix it
Check your payment details in Studio under Billing. Once the payment goes through, everything works as before.