Why did Go Live show a message instead of starting?

1 min readUpdated 2 Nov 2026

Short answer

Go Live checks your channel, your media and your plan before it starts. If something needs fixing, it explains what and how, and nothing starts until it’s ready.

What Go Live checks

  • Your channel: that it’s still connected, and what the platform needs first (for example, a title and category on Kick).
  • Your media: that every file in the playlist can be played on that platform.
  • Your plan: that the stream fits your plan’s quality, hours and number of streams.

What to do

Follow the message: it says what to change and where. Once it’s fixed, press Go Live again. If a file needs preparing, see My file isn’t accepted. What now?

Still need help?

Email us at [email protected] and tell us what you were trying to do.

Tip: in Studio, open your account menu and click VERSION to copy it into your email. It helps us find the answer faster.

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