What happens if the connection drops?
Short answer
LiveGoLive reconnects on its own and carries on with your playlist. If that doesn’t work, it restarts the stream for you, trying several times over about two hours. If it still can’t get back on air, the stream stops and shows Not live in Studio.
First, it reconnects
If the platform or the network drops the connection, LiveGoLive reconnects on its own and carries on with your playlist. Most short blips are over before anyone notices.
Then, it restarts the stream
If reconnecting doesn’t work, LiveGoLive restarts the stream for you. It waits a little longer between each try: several tries over about two hours. It does this at most three times a day for each stream.
If it still can’t get back on air
The stream stops and shows Not live in Studio. Check your channel and press Go Live when you’re ready.
When it doesn’t restart
- You pressed Stop.
- A playlist set to play once has finished. (If a play-once stream drops in its first 10 minutes, it’s restarted like any other.)
- A file in the playlist can’t be played. Fix or replace it, then press Go Live.